‘No sales data found’ when collecting AX/HX sales from an FTP server

Issue

‘No sales data found’ when collecting AX/HX sales from an FTP server even though report files with sales data have been pushed up to the FTP server

Cause

Possible causes:

• Settings that affect the filenames of the report push up files have not been configured correctly in your AX/HX terminal
• Incorrect Type, Level or Report Format has been selected in the AX/HX Report Push Up
• Incorrect reports have been selected in the AX/HX Report Push Up

Solution

Check that the following settings in your AX/HX have been configured correctly: 

• Program > System > System Option > FTP
  • Date added to filename = YES
  • Time added to filename = YES
• Configure > POS Setting
  • Branch Number = Branch No setting in Uniwell Lynx (Data > Sales Terminals)
  • POS Number = Machine No setting in Uniwell Lynx (Data > Sales Terminals)
• Program > Others > Report Push Up
  • Type = X-Read Report for Read Sales (X) OR Z-Reset Report for Collect Sales (Z)
  • Level = Report Level selected in Uniwell Lynx (Data > Sales Terminals)
  • Report Format = XML Format
  • Selected reports match reports enabled in Uniwell Lynx (Data > Sales Terminals)